Shipping policy

 

 

At SK8Z Pty Ltd, we are committed to providing prompt and reliable delivery of our products. This Shipping Policy outlines our processes and terms related to domestic and international shipping.

1. SHIPPING DESTINATIONS

We currently ship to:

  • All regions within Australia
  • Selected international destinations (please contact us if your country is not listed at checkout)

2. PROCESSING TIMES

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Custom or made-to-order items may require additional processing time.

3. SHIPPING METHODS & DELIVERY ESTIMATES

Domestic (Australia):

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1–3 business days (subject to availability)

International:

  • Shipping times vary by destination and will be provided at checkout.
  • Customs clearance may cause additional delays beyond our control.

4. SHIPPING RATES

  • Shipping fees are calculated at checkout based on destination, weight, and shipping method selected.
  • Free standard shipping may be available for qualifying domestic orders over a specified value.

5. TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this to monitor the delivery status in real time.

6. RISK OF LOSS

Risk of loss and title for products pass to the customer upon delivery. We are not liable for delays or loss once the package has been handed over to the shipping carrier.

7. DAMAGED OR LOST ITEMS

If your order arrives damaged or is lost in transit:

  • Contact us immediately at enquiries@sk8z.com.au.
  • Provide your order number, photos (if damaged), and a description of the issue.
  • We will investigate and offer a resolution (replacement, refund, or credit) where applicable.

8. CUSTOMS, DUTIES & TAXES (INTERNATIONAL ORDERS)

International customers are responsible for any customs duties, taxes, or import fees levied by their country. These charges are not included in the product or shipping price.

9. DELIVERY DELAYS

We strive to meet delivery timeframes but cannot guarantee them. Delays may occur due to:

  • Carrier service disruptions
  • Public holidays
  • Weather or natural events
  • Customs inspections

10. CONTACT US

For questions about your order or this Shipping Policy, contact:
Email: enquiries@sk8z.com.au
Phone: (+61) 432 656 156